• For hygiene reasons, intimate apparels are non-returnable. If the item is classified as intimate apparel, it will be specified in the "Shipping Policy" section on the product page.
  • According to the Consumer Protection Act, you entitled to a 7-day appreciation period (excluding intimate apparels). The returned product must be in its original condition, including the product itself, accessories, and all accompanying documents. Please ensure that no accessories are missing or packaging is damaged. Any necessary expenses incurred, such as refurbishment costs, will be your responsibility and are not covered under unconditional return policies.
  • HUNDR. accepts returns only and does not offer exchanges. Partial returns are allowed. If the refunded amount does not meet the free shipping threshold, you are responsible for the original shipping fee. If the refunded amount does not meet the promotional threshold, you are also responsible for the price difference of discounted items in the original order, and any related gifts must be returned unopened and in new condition. The corresponding amounts will be deducted from the refund.

STEP 1. Upon receiving your package, please check if the items, colors, and sizes are right. To protect both parties' interests, please record a complete unboxing video when unboxing the package.

STEP 2. Within the 7-day appreciation period (starts from the day after receiving the package), if you wish to request a return, please contact our customer service email: . The email should include the following information:

  • Subject: "Return Request - Order Number: XXX"
  • Email Content:
    - Name:
    - Phone Number:
    - Order Number:
    - Product(s)/Quantity for Return:
    - Reason for Return:
    - For defective items, please attach a video.

*Note: Please do not send the package back to our warehouse or office without contacting customer service first. You will be responsible for any associated costs.

STEP 3. Once we have confirmed that the returned items meet the return policy requirements, we will proceed with the return and refund process.

You'll be refunded in the same way you chose to pay.

Once we receive and verify the returned items, the refund process will be completed within 7-14 business days (excluding holidays).

Please note that the actual refund timeline to your credit card may vary depending on your bank.

  • Exceeded the 7-day appreciation period.
  • Intimate apparel and similar items are non-returnable due to hygiene reasons.
  • Products with artificial defects such as makeup stains.
  • Signs of use, such as stains, odors, etc.
  • Tags are removed.
  • Altered products, such as embroidery, cutting, printing, etc., deviating from the original condition.
  • Not all items included in the return request were returned.
  • Promotional gifts are not returned when the return does not meet the promotional threshold.
  • Shipping address is outside Taiwan.
  • Product colors may vary slightly due to photography and screen representation. Actual color is based on the physical product.
  • Product dimensions are manually measured and may have a margin of error.

*Please note that if you unreasonably or maliciously fail to collect a package for the second time or more, we reserve the right to suspend your account and list you as a blacklisted trader. Please be mindful of your own interests.